lumenbay Terms of Service

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Welcome to lumenbay. This agreement (the "Terms") outlines the rules that apply when you visit lumenbay's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our site or completing a purchase, you accept these Terms as a binding agreement between you and lumenbay.

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1. Acceptance of Terms

When you visit or use any service offered by lumenbay, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with any laws and regulations that apply to you. Should you disagree with any portion of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Placing fraudulent orders or engaging in any deceptive activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our authorization;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling lumenbay products for commercial purposes without our explicit written consent.
• Account Security: You bear responsibility for safeguarding your account login credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, lumenbay may correct the error and adjust or cancel any impacted orders prior to shipment, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or violate these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are also governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

All original content on lumenbay's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to lumenbay and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without permission is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, lumenbay will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to lumenbay's support team for informal resolution.

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9. Changes to These Terms

lumenbay may revise or update these Terms at any time. When changes are material, we will announce them by posting the updated terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: lumenbay
• Customer Support Email: [email protected]
• Customer Support Phone: 17023586570
• Physical Business Address: 170 HARRIGAN RD, FALLON, NV 89406, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST